This program will help you respond to anger in others, especially when it's directed personally. You will understand how to manage your own anger, and you will learn to recognize and deal with someone who challenges a value such as fairness, trust, integrity, etc.

You will also learn what to do when someone sees the facts differently than you. And finally, you will gain a basic understanding of how to manage conflict in others when you are in a third party role.

Working With Angry People is designed for you to actively participate with your peers in the training workshop. This training program encourages you to improve your knowledge and skills by integrating your work-related situations into the workshop.

Continuing Education:
This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

Register or Learn More:
You're eligible for a 10% discount off of the normal registration fees.
Use the discount/promo code: MAT206 when registering to receive your discount!
http://www.briefings.com/Audio122.asp

Scheduled Presenter:
Bio is located at: http://www.briefings.com/Audio122.asp

Margie Thomas, IAF-CPF, CTC
President
M.A.T. Consulting, Inc.

Learning Outcomes:
  Working With an Angry Person
  Identifying Poor Responses to Anger
  Managing Your Own Emotions
  Using Key Listening Acknowledgments
  Dealing with Challenges to Values
  Resolving Differences in Facts
  Managing Conflict in a Third Party Role

Can't Attend ?
No problem. You can order a CD, which will be sent with a copy of the PowerPoint presentation, for the same cost of the call.