Conflict is normal. This workshop provides a forum for participants to see through the fear, anger, and frustration of conflict to the opportunities and potential for constructive outcomes. The powerful Thomas-Kilmann Conflict Mode Instrument (TKI) model demonstrates that conflict-handling behaviors are neither good nor bad. Rather, conflict resolution is simply a matter of expanding skill sets and choosing the most effective conflict mode for a particular situation.

The forced-choice, self-scorable TKI inventory provides individual information about one's conflict-handling style compared to five distinct modes:

Competing	Who should attend:
Avoiding	Employees
Compromising	Managers
Collaborating	Supervisors
Accommodating	Project Leaders

Course Information:  Length: 1/2 day or 1 day format  Suggested Size of Class: 20-30

Learning Objectives:  Identify the 5 different modes for dealing with conflict. Participants learn which is their prefered mode and when it might not be effect.  Learn the skills and approaches involved with each mode. Develop an awareness of the conflict modes of others.  How to choose the mode to fit the situation. Assess the conflict situation and choose the appropriate mode.