Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communications.

It's estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile describes five listening approaches:

Appreciative: Listens is a relaxed manner, seeking enjoyment, entertainment, or inspiration.

Empathic: Listen without judging, is supportive of the speaker, and learns from the experience of others.

Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas.

Discerning: Listens to get complete information, understand the main message, and determine important details.

Evaluative: Listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs.

Learning Objectives:

	Discover your natural approach to listening.
	Capitalize on their listening strengths.
	Learn how different listening approaches impact listening effectiveness.
	Improve their ability to understand the purpose of different communication.
	Use listening approaches appropriate to the situation.
	Overcome listening barriers and reduce conflict.

Who should attend: Employees Managers Supervisors Project Leaders Executive Board Directors

Course Information: Length:   1/2 day format Suggested Size of Class: 20-30